TravelAfric.com

General Policy

The prices are quoted per car and per transfer type.

The vehicle provided for the transfer shall be exactly as booked for and seat the exact number of persons booked for. It is important to get to pick up points at a reasonable time in advance. It advised to be at the pick-up location at least 10-15 minutes before the agreed time.

Barring any delays in flight schedule, driver will wait for guest for a maximum 30 minutes after the agreed pick up time. After such a waiting period, driver may return after all efforts to reach the guest have been futile.

Driver will wait at the arrival hall of the airport with placards bearing the name of the lead guest. Guest shall be required to present an identification card for verification.

Limitations Of Liability

www.travelafric.com and its supplies will not be responsible for delays caused by weather, road, or traffic conditions; mechanical failure; or any other conditions beyond our control. Any expenses arising as a result of delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passenger.

Privacy

All information obtained to make your reservation is held in strictest confidence. We do not make names, addresses, telephone numbers, e-mail addresses, or any other personal information available to any companies or individuals except for those that are directly involved in the delivery of the services that you have requested.

Passenger Safety

The safety of our passengers is our highest priority. In order to maintain a safe and comfortable driving environment, all drivers have the right to deny or de-board any person who, in the driver's judgment, is unruly, disruptive or poses a threat to the safety of the vehicle or anyone on board.

Lost Items

Passengers are responsible for their personal possessions. We try our best to return items left in our vehicles to their owners, but we assume no liability for lost, stolen, damaged or misplaced items.

Our drivers cannot be responsible for remembering which bags belong to each passenger since many bags look alike. Upon reaching your destination, please check to see that you have retrieved all your belongings, and that each bag, briefcase, computer, etc. Is, indeed, yours.

Gratuities

All pick-ups and drop-offs do not include a gratuity. Tipping is allowed and is much appreciated by our drivers.

Refund Policy

Prepaid reservations cancelled more than 24 hours prior to the scheduled pick-up time will be refunded. No refunds will be issued for cancellations made less than 24 hours prior to pick-up time

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Other Policies

 

Remark:

·         Extra hour use: The extra waiting hour for airport transfer service is 1 hour. For any waiting beyond the Stated time is Extra USD 30 per hour.

·         Our working hours are 7am – 7pm for car rentals service. For beyond this, we charge an extra USD 25 per hour.

 

Payment terms:

·         100% of the total payment should be paid in advance to guarantee the booking.

·         We accept payment by cash, and bank transfer.